At rt99, we believe that betting should always be an enjoyable form of entertainment — never a source of stress, harm, or financial hardship. This page brings together everything you need to play on your own terms, set healthy boundaries, and reach out for support whenever you need it.
These core tools and policies underpin the rt99 responsible gaming framework and are available to every registered player, free of charge, at any time.
Take full control of your spending by setting a daily, weekly, or monthly deposit cap in Indonesian Rupiah (IDR). Reductions take effect immediately. Increases require a mandatory 24-hour cooling-off period so that impulsive decisions cannot be acted upon instantly.
Cap the maximum net loss you are willing to sustain per day, week, or month. Once your chosen threshold is reached, the Platform automatically suspends further wagering until the next period begins — keeping your bankroll within a boundary you set when thinking clearly.
Set a maximum session duration so the Platform notifies you when you have been logged in for your chosen length of time. A clear on-screen prompt gives you the choice to continue or log out — keeping you conscious of how long you have been playing.
Schedule periodic pop-up summaries that display your current session duration and your net financial position for that session. Choose intervals from 15 minutes to 2 hours. These check-ins help you maintain perspective and make informed decisions about whether to continue.
If you feel gambling is becoming a problem, you can exclude yourself from the Platform for 1 month, 3 months, 6 months, or indefinitely. During the exclusion period, your Account is locked, your profile is removed from marketing lists, and no promotional material will be sent to you.
Access a full, transparent history of your deposits, withdrawals, wagers, wins, and losses at any time from your Account dashboard. Reviewing your own data is one of the most effective ways to maintain an honest picture of your gambling behaviour over time.
All responsible gaming tools are accessible directly from your rt99 Account settings. No support ticket is required for most features — you are in control.
Log in to your rt99 Account and navigate to Account Settings → Responsible Gaming → Deposit Limits. Enter your preferred daily, weekly, or monthly cap in Rupiah. The new limit activates the moment you save your settings. To reduce your limit, the change is immediate. To increase a limit, a 24-h our cooling-off period applies automatically before the higher limit takes effect.
⚡ Instant ActivationA time-out is a short-term break from the Platform — ideal if you feel you need a few days away without committing to a full self-exclusion. Navigate to Account Settings → Responsible Gaming → Time-Out and choose a period of 24 hours, 48 hours, 7 days, or 30 days. Your Account is immediately suspended for the chosen duration and cannot be reactivated before the period ends, even if you contact support.
🔒 Immediate LockYour full transaction and betting history is available under Account Settings → My Activity. Filter by date range, game type, or transaction category to get a precise picture of your gambling spend. You can export the data as a CSV file for offline review. We encourage all players to check their activity summary at least once a month.
📁 Exportable DataSelf-exclusion is the most comprehensive player-protection tool available on rt99. To initiate it, go to Account Settings → Responsible Gaming → Self-Exclusion, select your preferred exclusion period (1 month, 3 months, 6 months, or permanent), and confirm your choice. Alternatively, contact our 24/7 live chat support team — any agent can process a self-exclusion request immediately. During a self-exclusion period, your Account is fully locked, all promotional communications are halted, and your profile is flagged so that you cannot open a new Account on the Platform.
🛡️ Full Account LockOur customer support agents are trained to handle responsible gaming conversations with empathy and confidentiality. If you feel uncomfortable using the self-service tools, or if you simply want to talk through your options with a person, reach out via 24/7 live chat or email us at [email protected]. Indonesian-speaking agents are available around the clock — mention "Responsible Gaming" at the start of your message for priority routing to a specialist.
🌐 24/7 Support AvailableIf you are concerned that a family member may be accessing the rt99 Platform without authorisation, contact our support team immediately. We will verify the situation and, where appropriate, suspend the Account pending investigation. Additionally, you can use browser-level parental control software to block access to rt99.world on shared devices in your household.
👪 Family Safetyrt99 operates a strict minimum-age policy. You must be 21 years of age or older to register an Account, make a deposit, or place any wager on the Platform. This policy applies to all products — sports betting on competitions such as BRI Liga 1, the AFC Champions League, and Piala AFF; live casino games including baccarat and roulette; and all slot titles from studios such as Pragmatic Play, Microgaming, and NetEnt.
Age is verified at two points in the player journey:
If you suspect that a person under the age of 21 has registered on rt99, please notify us without delay by emailing [email protected]. We take underage gambling extremely seriously and will investigate every report promptly.
🔒 Protecting minors is a shared responsibility. If you share a device with younger family members, always log out of your rt99 Account after each session and consider enabling device-level parental controls to prevent unauthorised access.
Gambling becomes a problem when it stops being recreational entertainment and begins to affect your finances, relationships, mental health, or daily responsibilities. Problem gambling can develop gradually — it rarely announces itself. The warning signs below are recognised indicators used by professional counselling organisations worldwide. If several of these apply to you or someone you know, we strongly encourage you to take action.
Answer the following questions honestly — they are adapted from the internationally recognised Problem Gambling Severity Index (PGSI). There are no right or wrong answers, and your responses are entirely private. If you find yourself answering "sometimes" or "often" to several questions, we encourage you to contact our support team or use one of our responsible gaming tools.
💡 What to do next: If you answered "sometimes" or "often" to two or more of these questions, we recommend using rt99's self-exclusion or time-out tools as an immediate first step. Reach out to our 24/7 live chat support team — they can activate a self-exclusion on your behalf within minutes and point you toward professional counselling resources.
Recognising that gambling may be causing harm is the most important step you can take. The rt99 responsible gaming team is available around the clock, every day of the year — including Indonesian public holidays such as Idul Fitri, Independence Day, and Nyepi. There is no judgment, no pressure, and no minimum threshold for reaching out. You do not need to be in crisis to talk to us.
Instant connection to a trained support agent directly from your Account dashboard
[email protected]
Use subject line "Responsible Gaming"
Live chat: under 2 minutes
Email: within 24 hours, 7 days a week
Native Indonesian-speaking support staff available 24/7 for your comfort
📌 Confidentiality guaranteed: All responsible gaming conversations are handled with strict confidentiality. Your request to set limits or self-exclude will never affect the status of pending withdrawals or your existing Account balance.
Responsible gaming is at the heart of everything rt99 does. Explore our FAQ for quick answers, review our full Terms & Conditions, or return to the homepage to enjoy the Platform at your own pace.